KODA SAIL Booking Conditions

1. Your Tour Reservation
  1. On receipt of your deposit, subject to availability, Koda Sail will reserve your place on your selected tour. A contract is only made between you and us upon your booking being confirmed and accepted by us and our confirmation thereof to you.


2. If We Cancel or Change Your Tour 
  1. Koda Sail reserves the right to change or cancel your booking in accordance with operating requirements or circumstances beyond its control.

  2. Should change or cancellation prove necessary we will give you reasonable notice thereof, in the circumstances, and where available, offer you a comparable alternative.

  3. If an alternative is not available or acceptable you will be offered either a full refund of monies paid by you to us, a transfer to another Koda Sail tour without payment of any transfer fee or a credit notice valid for 12 months.

  4. If the change or cancellation is due to force majeure (i.e. circumstances like political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic or health risk, Acts of God, adverse weather conditions or other similar events beyond Koda Sail’s control) we will offer a refund of any monies paid to us less reasonable expenses incurred by us in respect of your booking, or travel credit to be used on future trips with Koda Sail. 

  5. Koda Sail reserves the right in cancelling departures with less than minimum participants (Croatia minimum 20 participants. Turkey minimum 12 participants. Maldives minimum 10 participants), and changing ship name and configuration if need arises. Koda Sail is not responsible for the costs of any other travel arrangements affected due to our cancellations or rescheduling of any tour departure.

  6. All refunds will be returned by the same method of payment made to Koda Sail through our online payment system.
    Koda Sail can not be held responsible for any fees your bank charge to accept this refund. Refund amounts are dependant on the bank’s currency conversion on the day. Koda Sail can not be held responsible for any gains or losses made by you in this transaction.

  7. Temporary Cancellation Policy for all Croatia & Turkey 2020 tours: If you are placed in government quarantine on your travels due to the Coronavirus (COVID-19) within 14 days of your tour start date preventing you from joining the start of your trip, you are permitted to move your booking to a different date and/or destination. Valid for 12 months from original booking tour start date. Official government documentation of quarantine will need to be supplied. Normal cancelation policy (7.3) applies for all other circumstances. See our Travel Alerts page for current updates.

3. Tour Details and Conditions
  1. Koda Sail will do their best, at their discretion, to select accommodation, optional excursions and transportation to give you good value for money.

  2. Koda Sail will endeavour to match you up with someone of the same sex when booked in a Share room configuration, but can not be guaranteed.

  3. Koda Sail constantly strives to improve tour itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries. Koda Sail is not responsible for any other travel arrangements affected due to our cancellations.

  4. We reserve the right to alter or substitute the type, the size of vessel, and/or the style of transport mentioned in the brochure, resulting in occasionally having to utilise transport without some of the features promoted.

  5. The Captain reserves the right in changing the route in case of bad weather conditions.

4. Liability
  1. Your travel agent shall, on the receipt of any monies, hold such monies for you until the booking is confirmed at which time those monies shall be remitted promptly by your travel agent to us. All such monies received by us will be deposited as required by law.

  2. All monies paid by you to us through your travel agent or otherwise, whether in respect of the deposit or full payment, may be disbursed by us as and when we see fit, in respect of the services to be provided and/or fees payable under the tour program. The payment of a deposit or any other monies in respect of your tour shall be deemed to be an authorisation for disbursement thereof as aforesaid.


5. Booking Your Tour
  1. In order to reserve your tour, a deposit of EURO €250 per person (Croatia & Turkey), or USD$250 (Maldives) per tour, or the full amount payable if the booking is made within 60 days of your departure, must be submitted to Koda Sail by you in respect of that tour. This payment is in addition to any deposit required by your travel agent. The deposit is accepted as a first instalment of the tour price by Koda Sail only once the booking has been confirmed in writing by Koda Sail or your travel agent.

  2. Your reservation will be confirmed on receipt of a non refundable deposit of EURO €250 per person (Croatia & Turkey), or USD$250 (Maldives) per tour which must be within 3 days of booking or the reservation will automatically be cancelled. The remaining balance, full amount from which the deposited amount is deducted, is to be paid upon the date stated in the calculation/proforma invoice.

  3. Your successful payment of your deposit will also act as confirmation that you have read and agree with these Terms & Booking Conditions. 

  4. Any special meal requirements will be made on a request basis only. Koda Sail cannot guarantee special meal requests nor will it assume any responsibility or liability if clients’ special meal requirements are not fulfilled.

  5. You may also request additional information via email in regards to transfer and general transportation information from your arrival point to your cruise/program departure point. Koda Sail will assist you with additional information and possible organisation if needed within its possibilities. However, Koda Sail does not include organised transfer from your arrival points to your departure points and back as part of the programs when the requested service is not clearly stated in the service descriptions. Please contact Koda Sail by email in case you would like to receive further offers on your pre and post cruise needs. Koda Sail claim no liability on advice or information given for 3rd party programs

  6. Book Via Email - making a reservation. Reserve you program by booking via contact form/email. Select a desired cruise and departure date then contact Koda Sail via online contact form/email. Koda Sail will check availability and send an email confirmation to proceed with booking. 

  7. Proceeding with Full Payment online by credit or debit card. Payment for Croatia & Turkey accepted in Euro only. Payment for Maldives in USD only). 100% payment in advance by credit or debit card (Visa, MasterCard, Maestro) plus the standard processing fee (3.75%).

  8. Booking correspondence is made by email. Customer takes responsibility to set email filters to accept our email address. No extensions will be given for misplaced emails filtered into junk mail folders.

6. Paying the Balance
  1. Credit Card Bookings: Koda Sail should be advised of your credit card number when making your reservation directly with us. For security purposes, we are required to collect the card expiration date and the customer verification code. The standard processing fee (3.75%) will be applied at the time of payment.

  2. The balance of the tour must be paid no later than 60 days prior to your departure date which shall be by the due date stated on the confirmation issued to you by Koda Sail. Failure to make payment by the due date may result in your place being offered to our waitlist and forfeiting your non-refundable deposit.

  3. Sale or Discounted fares: Full payment of these fares must be made within 30 days of deposit issue date (or less if stated in conditions of the sale offer). If deposit issue date is within 60 days of your departure date, the full cost of the tour will be payable immediately. Instalment option is not available for Sale fares. Any discount promo codes must be used during booking process. Discounts can not be applied after the booking is made, no exceptions.

  4. Croatia Sail product: Port Taxes & Supplements of EURO €55 per person due in cash on arrival. This applies to all Croatia bookings. 

  5. If payment isn’t made by the due date, Koda Sail may assume that you have cancelled and cancellation charges in accordance with clause 7.3 below will be levied by Koda Sail.

  6. Tickets and other documents won’t be forwarded until full payment has been received by us. The Final Travel Documents will be sent approximately 21 days prior to your tour departure date.

  7. In the case of Late Bookings made within 45 days of your tour departure date, the full cost of the tour will be payable immediately on booking and we reserve the right to provide all travel documents at the tour departure point.

  8. Koda Sail reserves the right to cancel the booking and apply cancellation charges should payments not be received within the above specified periods.


7. If You Cancel
  1. Notice of cancellation must be made in writing (email) to Koda Sail.

  2. If you cancel more than 61 days before departure, your deposit payment will not be refunded, nor can it be credited to any other booking.

  3. Upon cancellation you will be liable to pay a fee to cover the estimate of cost and expenses incurred by us in the terms of the schedule set out hereunder. This is expressed as a percentage of the tour price and is calculated as follows:
    More than 61 days notice: Deposit is forfeited
    60-46 days: 30% of tour fare is forfeited
    45-31 days: 50% of tour fare is forfeited
    30-16 days: 75% of tour fare is forfeited
    15 or less: 100% of tour fare is forfeited

  4. Where the percentage cancellation fee is less than the tour deposit, the cancellation fee will equal loss of deposit. If the reason for cancellation falls within the terms of any tour insurance policy which you hold, then any such charges may, subject to the terms of your insurance policy, be refunded to you by the insurance company.

  5. Any cancellation of additional services within 14 days from date of service, such as pre and post accommodation and transfers, will incur a 100% cancellation fee. For cancellation of additional services outside of 14 days from date of service, please refer to the above cancellation policy.

  6. These cancellation fees are in addition to any cancellation fees that may be levied by your travel agent. All Cancellation policies valid as at 1st July, 2014, and are subject to change. Final policy will be confirmed at time of booking.

  7. All refunds will be returned by the same method of payment made to Koda Sail through our online payment system.
    Koda Sail can not be held responsible for any fees your bank charge to accept this refund. Refund amounts are dependant on the bank’s currency conversion on the day. Koda Sail can not be held responsible for any gains or losses made by you in this transaction

8. If You Change Your Booking
  1. If after your booking has been confirmed and more than 60 days prior to tour departure, you wish to change to an alternate departure date or you wish to change to a different Koda Sail tour, you may do so subject to availability and provided the new tour date is still currently advertised.

  2. A fee of EURO €50 per person will be charged for any revision or alteration made to a reservation after the booking is confirmed unless the change increases the value of the booking, in which case the difference must be paid.
    A change of tour date or tour itinerary booking within 60 days of tour departure will be treated as a cancellation, and normal cancellation fees will apply except when the change is to a different departure date of equivalent or greater value in which case a EURO €50 per person amendment fee will be charged. 

  3. Flexible Changes policy: For existing 2020 season bookings, due to COVID-19 (Coronavirus) there will be no trip transfer fee. You're entitled to transfer your trip, up to 70 days before your scheduled departure date onto another trip this 2020 season, subject to availability. A difference in fare payment will apply if the departure you choose to change to is a higher fare. If you choose to amend your booking, you can select any new destination or departure date in the 2020 season. Contact Koda Sail directly to make changes to your booking.


9. Tour Details and Conditions
  1. Please read the tour details online carefully for those items included in the price. No allowance or refund can be made for meals, accommodation, excursions, etc. that you elect not to take, or when museums, shops, etc. are closed.

  2. Legislation in various states in Australia, USA, Canada and the UK has highlighted the issue of Age Discrimination. In terms of style and content, all of Koda Sail’s tours are specifically designed for a particular age group. This fact should be recognised when you book one of our tours.

  3. Koda Sail strives to provide a safe, enjoyable and memorable travel experience for all travellers. Koda Sail welcomes travellers with special needs or disabilities. However, please note the following:
    • Travellers are required to advise Koda Sail, in advance, of any physical, medical or other special needs that require accommodation.
    • All guests must ensure they are medically and physically fit for travel. Koda Sail may impose safety requirements necessary for the safe operation of the tour. Koda Sail may also exclude an individual from participating in a tour or an activity if that individual’s participation poses a direct threat to health or safety.
    • Koda Sail does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toileting or dressing). A companion capable of providing such assistance must accompany any passenger who requires services of a personal nature.
    • Koda Sail does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger’s expense. Koda Sail is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on tour, or for the quality of the care or services received. 

  4. Travellers should be aware some tours include rough terrain when on land, extensive walking over cobblestone streets, uneven pavement, steps and locations which may not be easily accessible or accessible by wheelchair. During the tour, Koda Sail may make arrangements with carriers and other independent suppliers to provide travel services. These parties are independent entities over which Koda Sail has no control. Koda Sail cannot guarantee disability access or accommodations for all travellers.

  5. Koda Sail may, at its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with Koda Sail’s terms and conditions. Koda Sail is not responsible for any costs incurred in the event a passenger is removed from a tour. Passengers agree not to hold Koda Sail or any of its related entities liable for any actions taken under these booking conditions.

  6. Due to specific mooring conditions and requirements in some ports, Koda Sail ships are moored side by side, making it necessary for the clients to cross from one ship to another with gaps in between ships in order to get to the shore. In such cases clients need to take special care when crossing and do this at their own risk. Crew assistance will be given to those needing and requesting it.

  7. You are responsible for all travel arrangements and costs to/from the point of commencement/conclusion of the tour.

  8. There may be times when the Koda Sail Representative has to make a decision in your best interests or the best interests of their group. You agree to comply with the authority and decisions of the appointed Koda Sail Representative and the laws of the country in which you are travelling. If you do not so comply or if, in the Koda Sail Representative’s opinion, you are not compatible with the general enjoyment and well being of other members on the tour or smooth operation of the tour itself, we reserve the right to refuse to let you continue with the tour. We do not tolerate the possession or carriage of illegal or restricted substances (drugs). Furthermore, you agree that your fellow travellers and any Koda Sail Representative has the right to travel/work in a safe environment. Any threats to their safety, well being or inappropriate behaviour by you, whether verbal or physical, will be taken extremely seriously and may result in the immediate termination of your tour. In either event, you will be responsible for your own repatriation and related costs and have no claims against us.

  9. You are responsible for any costs incurred as a result of damage or excess cleaning fees related to your accommodation. You are advised to immediately report any pre-existing damage in your room to staff and/or a Koda Sail Representative as soon as it is discovered.

  10. Guests are obliged to follow ship rules (found in written form on the ship) especially with regards to bringing drinks (alcoholic and non alcoholic) on board.

  11. It is your responsibility to have a valid passport and all visas, permits and certificates required for your selected vacation as well as any necessary vaccinations and to comply with all applicable laws. Koda Sail is not responsible for any costs incurred as a result of failing to obtain necessary visas. Any costs whatsoever regarding obtaining, replacing or changing visas whilst on tour (including accommodation, meals, flights and transfers incurred due to associated delays) are at your own expense. Ensure you have at least 6 months validity remaining on your passport before you leave your home country. Many countries will not allow entry with anything less than 6 months remaining on your passport. 

  12. You agree that our Koda Sail Representatives may take photographs and films of you while you are on tour and that these may be used in our brochures and/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/or films.

  13. If any provision of this contract is held invalid or unenforceable by any court of competent jurisdiction, that provision shall be deemed to be re-written to give effect to the same purpose within the permitted limits of the law. The validity and enforceability of the other provisions shall not be affected.

  14. If you are unsuccessful in any legal action instituted against us, you agree to pay all our costs, including but not limited to, attorney/client costs.

  15. Should you have a complaint in respect of the tour, you should inform the Koda Sail Representative during the course of the tour and if the matter cannot be resolved after the representative’s best endeavours to do so during the tour, your complaint should be certified by the ship, written in ships complaints book and sent to Koda Sail within 15 days from the customer’s departure. On the contrary, such complaints will not be taken in consideration. If you choose to write to Koda Sail via the Internet, please provide your home address so that we are able to reply to you in writing.

  16. Should any dispute arise concerning this policy, the dispute will be determined in accordance with the law of Australia and the States and Territories thereof. In relation to any such dispute the parties agree to submit to the jurisdiction of any competent court in Victoria, Australia.

  17. COVID-19 (Coronavirus): In accordance with government issued warnings, anyone who has been to specific affected countries/regions in the 14 days prior to your tour start date, must self isolate. Therefore, any person who has been to a country/region listed as "high risk" in the 14 days prior to the start of their tour departure will not be permitted to join the tour. You may be asked to sign a waiver at time of check-in to confirm this.


10. Insurance
  1. It is compulsory that you take out comprehensive insurance cover for cancellation, personal injury, death, medical expenses, repatriation expenses and evacuation expenses before you travel on a Koda Sail tour. As a minimum, you agree to having adequate insurance that covers cancellation, personal liability and loss of personal property. Please ensure your insurance covers all of the activities that you are going to be participating in. Some policies exclude certain adventure activities. We advise this is arranged at the time of payment of the deposit as it will, in certain circumstances, cover you against loss of deposit or cancellation fees from the date of confirmation of your booking, as shown in the insurance policy. Koda Sail cannot be held responsible for your failure to take out appropriate insurance. You also agree to indemnify us against all third-party claims, actions, damages and remedies which may be brought against us in respect of your participation in the tour.


11. Illness or Absenteeism
  1. In the event of your withdrawal from a tour after the commencement as a result of illness, we can assist you with finding a medical practitioner to obtain a medical certificate in support of any travel insurance claim you may want to process. No refunds will be made from Koda Sail for any absence from the trip.

12. What’s Not Included In The Tour Price
  1. Airfares to and from your tour destination, airport taxes, passport and visa fees, insurance, laundry, phone calls, beverages, personal expense money, medical fees, sightseeing, visits and entrance fees, meals not detailed in the itinerary, tips to Trip Managers, crew, representatives and local guides, items of a personal nature, excess baggage, optional excursions and anything else not listed in the ‘What’s Included’ section of the itinerary pages on the kodasail.com website


13. Weather Conditions 
  1. The Captain and the Koda Sail team reserves the right to change the route in case of bad weather conditions.

  2. Under no circumstances can we be held responsible for snow or weather conditions, nor can any tour be cancelled or amended by you at any time on the basis of snow or weather conditions.


14. Special Note for All Travel by Sea
  1. Guests have to follow ship rules (to be found in written form on the ship) esp. with regards to not bringing drinks on board and in case of inappropriate behaviour Koda Sail/captain reserves the right in asking clients to disembark

  2. Koda Sail will not be responsible for any accidents that may occur onboard and insist that clients are informed of this and the need for extra observation and caution whilst being onboard or walking between ship(s) and mainland.

  3. Due to specific mooring conditions and requirements in some ports, Koda Sail ships are moored side by side, making it necessary for the clients to cross from one ship to another with gaps in between ships in order to get to the shore. In such cases clients need to take special care when crossing and do this at their own risk. Crew assistance will be given to those needing and requesting it.

15. Special Note for Hotels
  1. Guests have to follow all Hotel rules and in case of inappropriate behaviour Koda Sail and/or Hotel Management reserves the right in asking clients to leave the premises.

  2. Koda Sail will not be responsible for any accidents that may occur in the Hotel and insist that clients are informed of this.

16. Ship Rules
  1. Passengers on board are obliged to abide to the ship rules, as captain is responsible for the safety of all passengers and the crew. Captain has the right to change the itinerary in case of bad weather or similar inappropriate conditions in ports to ensure safety on board.

  2. Passports are to be handed to the captain for registration on the first day of the cruise.

  3. Jumping or diving from the boat during navigation is strictly forbidden. For safety reasons climbing on the masts is also forbidden. Jumping from the boat when anchored is done so at your own risk. Koda Sail holds no responsibility for any injuries incurred due to your decision to do so.

  4. During rough weather movement should be done with care and as little as possible. The floors can often be wet and slippery. Passengers should take extra care crossing between the boats when they are docked together in port. Do not hesitate to ask a crew member for assistance when crossing. Movement between the ships is at the individual’s responsibility.

  5. Safety jackets are placed under the seats in the dining area or below the bunks in each cabin.

  6. As the ships are explicitly acoustic all passengers are asked to behave accordingly. Special attention must be given to night peace onboard, which officially is at midnight. In National Parks even earlier night peace is required and guests will be notified of this.

  7. Clients are responsible for looking after their personal belongings whilst travelling. The Operator cannot be held responsible for any personal belongings left behind or damaged on any trip irrespective of the circumstances

  8. Smoking in the restaurant area and in the cabins is forbidden. When smoking on the deck passengers must not throw cigarette butts in the sea.

  9. Bed linens must not be taken out of the cabins.

  10. Passengers are not permitted to bring drinks and food on the boat. This includes all drinks and food products purchased on shore in ports of call. The only exceptions are: personal care products, liquid medicine, food products specifically for infants and food products for special diets. Typical regional products purchased during visits to the ports will be stored on board to be returned to passengers at the end of the cruise.

  11. Please take special attention not to throw anything into toilets except of toilette paper.

  12. Guests are obliged to respect meal times on board, which are placed on the board in the salon, as well as departure times to next port.

  13. Any damage must be compensated to the captain by the passenger. Lost cabin keys will be charged €50 per lost key.

  14. It is strictly forbidden to throw rubbish into the sea.

  15. Water is a problem on every boat, therefore please be very rational with it. The same applies to the electricity which runs on the generator.

  16. Guests must close the portholes in cabins under deck during navigation, to avoid their cabins getting wet by the sea water entering cabin through the porthole.

  17. The captain and the crew will be available for any questions or queries and will do their best to make your stay on board a most pleasurable one. If captain and his crew are not providing satisfactory service, please contact our office for further help, as our aim is to make you satisfied during your stay onboard.

  18. Service charge is not included in the price and therefore please tip your Koda Sail Representative and crew at your own discretion.


17. Contracting Parties
  1. The Booking Conditions detailed herein contain the entire contract between you and Koda Sail. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorised officer or director of Koda Sail.

  2. Your contract is with us as the trip operating company. At any time and at our complete discretion we may nominate to you in writing any other company or person to have the benefit of some or all of those provisions of this contract, which we may then specify, as if you had agreed the provisions concerned directly with that company or person in the first place as well as agreeing them with us. We may at our complete discretion assign all or any rights and liabilities arising under or by virtue of this or any other contract with you.

  3. Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time travellers are not on board planes, transportation or conveyances. We rely on international convention, national and international law which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded as having all benefit of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage and delay to travellers and luggage. Enrolment in and payment for a tour shall constitute agreement and acceptance by the passenger of the terms and conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company.

  4. Koda Sail is not a carrier or hotelier nor does it own vessels, hotels or coaches. All bookings with carriers, hoteliers and other service providers are subject to the terms and conditions and limitations of liability imposed by those carriers, hoteliers, and other service providers. Please note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. Whilst we cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third-parties, we will give every reasonable assistance in helping to resolve any reasonable dispute. Please also note that Koda Sail cannot be held responsible for the failure of any of these parties to provide facilities or services for disabled clients (see also item 9.3 under Tour Details and Conditions).

  5. Please note that no carrier depicted or recommended in this brochure by virtue of their endorsement of this brochure represent themselves either as contracting with any purchaser of a tour from Koda Sail or as having any other legal relationship with any such purchaser.

  6. Every effort is made to ensure our website is accurate, however Koda Sail cannot be held responsible for typographical errors, or errors arising from unforeseen circumstances.


18. Validity
  1. Koda Sail’s 2019/20 Maldives programmes are valid from November 2019 to April 2020

  2. Koda Sail’s 2020 European programmes are valid from May 2020 to October 2020

19. Operating Companies
  1. Koda Sail’s European programmes are operated by Koda Sail Pty Ltd.  The principle operator of the Croatia sailing product is La Vida d.o.o. Their terms and conditions apply (available on request). La Vida d.o.o. headquarters are at Podgorske skale 2 C, 21300 Makarska, Croatia with the company’s main contact email siljegnikola@gmail.com.  La Vida d.o.o. provides services according to the laws of the Republic of Croatia following the Customer protection laws that are related to the Contract that comes out of the online purchases by customers through this site.

  2. Koda Sail’s European programmes are operated by Koda Sail Pty Ltd. The principle operator of the Turkey sailing product is Okeanos Yachting Pty Ltd. Their terms and conditions apply (available on request). Okeanos Yachting Pty Ltd headquarters are Fethiye Yat Limani, Fevzi Çakmak Cad. Körfez Apt. No: 21 48300 Fethiye / Mugla Turkey, with the company’s main contact +90 252 612 59 21. Okeanos Yachting provides services according to the laws of the Republic of Turkey following the Customer protection laws that are related to the Contract that comes out of the online purchases by customers through this site.

  3. Koda Sail’s Maldives programmes are operated by Koda Sail Pty Ltd. The principle operator of the Maldives product is Indy World Travel Pty Ltd. Their terms and conditions apply (available on request). Indy World Travel Pty Ltd provides services according to the laws of Australia following the Customer protection laws that are related to the Contract that comes out of the online purchases by customers through this site.