book with confidence
We understand there is a heightened concern around travel at the moment. To help ease your mind, we have outlined our assurances on all new and existing bookings.
The ongoing outbreak of coronavirus is a current concern for many around the world. For those with travel already booked, or those thinking about booking travel this year, it's likely you have concerns and questions around the matter. During these uncertain times, we know that flexibility and confidence can be invaluable, and we understand you might be apprehensive when it comes to booking a tour right now.
To help answer any concerns, we have outlined our assurances for all new and existing bookings below
For existing bookings, we’ve dropped our trip transfer fee. This means you can transfer your trip, up to 70 days before your scheduled departure date onto another trip this 2020 season, subject to availability. A difference in fare payment will apply if the departure you choose to change to is a higher fare.
No hassle, no questions asked and no charge. If you choose to amend your booking, you can select any new destination or departure date. Simply get in touch with us to make the change.
Temporary Cancellation Policy:
For any guests scheduled to travel on our 2020 European trips, our current revised temporary cancellation policy (2.7) will apply, allowing guests to move their booking to a different date and/or destination if you are placed in government quarantine within 14 days of your tour start date, preventing you from joining the start of your trip. Official documentation of quarantine will need to be supplied.
Whilst some insurance plans offer CFAR (cancel for any reason) policies, or cover pandemic outbreaks, many don’t, and, if they do, it’s usually offered as an add-on. We recommend checking that your current travel insurance policy allows you to make your journey and that you’re adequately covered for all possible trip eventualities, including trip cancellation and curtailment.
Up-to-date travel advice:
You can keep up to date with any current Travel Alerts here with any new information that directly impacts any of our itineraries. There’s a large amount of information out there, some of it incredibly useful, and some of it less so. Travellers looking for more information should stick to local government advice and resources, and check any travel restrictions that may affect the countries they plan on visiting or are transiting through.
As always, you can contact us directly with any questions you may have. See our Contacts page for ways to get in touch with us